DELIVERY & RETURNS

DELIVERY

UK Standard Delivery

  • 3-5 working days
  • Royal Mail Signed For First Class
  • £2.11/£4.45 (weight dependent)

Dispatch Time:
Most of our items are made to order and are dispatched within 1-3 working days, with UK Standard Delivery expected 3-5 working days after ordering.

International Delivery

Europe

  • 5-7 working days
  • Royal Mail International Tracked & Signed
  • £9.65

Worldwide 

  • 10-15 working days
  • Royal Mail International Tracked & Signed
  • £10.15

Dispatch Time:
Most of our items are made to order and are dispatched within 1-3 working days, with EU and Worldwide Royal Mail International Tracked & Signed expected 5-15 days after ordering.

Custom and/or import charges:
Please note that our postage and packaging charge does not cover any possible customs import duties and or taxes. 

These may be levied once the item(s) reach the specified country. 

You will be responsible for any import duties and taxes as we have no control over these charges and cannot predict what they may be. 

Also international deliveries may be subject to inspection and may be opened by customs authorities, this may cause delays to deliveries which is beyond our control.


RETURNS

We hope you will be very happy with your purchase from MYSTIC FORMS, however, if for any reason you are not entirely happy please inform us, in writing to info@mysticforms.com, within 28 days of receipt of your order.

If you wish to return an item it will need to be retuned, unworn, in the original packaging. The cost of return postage is at your, (the consumer), own expense and it is recommended returns are sent via recorded delivery as items lost in the post cannot be refunded.

If an item is returned the cost of the item will be refunded.

If an item is returned for an exchange the difference in price will either be charged in addition or refunded, however, the shipping cost to send the new item will be payable by you.

In the event that an item is faulty the full amount of the cost of the item and the original shipping cost to send the item to you will be refunded to you.

Refunds will be processed within 30 days of receipt of the return.

If an order is returned due to incorrect shipping address details no refund will be given for shipping costs.

Please note that due to hygiene reasons EARRINGS are NON REFUNDABLE or exchangeable, unless faulty.


REPAIRS

If you have broken or damaged your jewellery, please email info@mysticforms.com to arrange your repair and we will do our best to help. Including an image of your broken piece will allow up to come back with a speedier resolution.

Please check out our care info page of how to look after your jewellery.